Shipping & Return Policy

Shipping

Where we ship. United States only at present.

How long it takes. Two stages, and it's worth understanding both:

• Production: 2–7 business days. Your shirt is printed after you order it.
• Transit: typically 3–5 business days after it ships, by standard carrier.

So most orders arrive within roughly one to two weeks of ordering. Busy periods and holidays can add time.

Tracking. You'll get a tracking number by email once your order ships.

Getting the address right. We ship to the address entered at checkout. If it's wrong or incomplete, email support@darkride-designs.com as soon as possible. Once an order is in production we usually can't change it, and packages returned as undeliverable may require you to pay for reshipment.

Returns

Please read this before ordering. Every item is made specifically for you after you order. Nothing is held in stock, and a returned shirt can't go back on a shelf. For that reason:

We don't accept returns or exchanges for change of mind, or for ordering the wrong size or color. If you're unsure about sizing, ask us before you order — we'd rather answer a question than have you end up with a shirt that doesn't fit.

If something's wrong with your order, we'll fix it. If your item arrives damaged, misprinted, or isn't what you ordered, email support@darkride-designs.com within 30 days of delivery with your order number and a clear photo showing the problem. We'll send a replacement or refund you. You won't need to ship the item back.

What doesn't count as a defect: minor color variation from the mockup, natural variation in garment dyeing, and print placement within about half an inch of the intended position. These are normal characteristics of garment-dyed, made-to-order apparel.

Lost packages. If tracking shows delivered but you don't have it, check with your household and neighbors, then email us. If tracking has stalled, contact us and we'll open an inquiry with the carrier.